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Terms and conditions
These terms and conditions and any other policies referred to in these Terms and Conditions (including any policies or documents to which a link is provided from these Terms and Conditions) (together the "Terms") apply to your use and access to the Website and any other website or application permitting you to place an order with Electra for any goods and services (such websites and applications being the "Applications" for the purpose of these Terms) including all orders submitted by you for any goods or services made available by Electra for purchase through the Website and/or the Applications. As the context requires, references to “Website” in these Terms shall also include Applications as applicable. By accessing this Website and/or Applications you acknowledge that you have read, understand, and agree to be unconditionally bound by these Terms and Electra therefore advises you to read these Terms carefully and to save or print a copy of these Terms and Conditions for future reference. If you do not agree to these Terms, you must cease using and accessing the Website and all Applications immediately. TheseTerms and Conditions may be changed and updated from time to time and any changes will be effective from the publication of the amended Terms and Conditions on the Website or relevant Application. Please note that all options available on our Website may not be available on any Application or the Website accessed using a mobile device.
Please note that these Terms and Conditions do not affect your statutory rights as a consumer.
By registering on the Website, you agree that all the information you provide is true, accurate and not misleading in all respects and that you undertake to notify our customer service team of any changes related to that information.
Electra may change, withdraw, or suspend access to this Website (in whole or part and permanently or temporarily) with or without notice and with no liability towards you.
This Website may include links to other websites or resources ("Linked Websites"). Electra has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from this Website, Electra is not liable for the availability of the Linked Websites, and is not liable in any way for the content of the Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information. Furthermore Electra will not be responsible for any offense, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon.
Electra may deny access to this Website at any time at its sole discretion.
Electra will not be responsible, or liable towards you or any third party, for the content or accuracy of any materials posted by you or any other user of this Website and you hereby agree to be responsible towards Electra and indemnify, defend and hold Electra harmless and keep Electra indemnified against all costs, damages, expenses, losses and liabilities (including reasonable attorney's fees) incurred and/or suffered by Electra as a result of any claim in respect of your use of the Website or any activity related to your account by you or any person other than Electra.
Electra has the right to remove any material or posting you make on the Website at its sole discretion.
B. DISCLAIMER / Product Availability/Information on our Website
We take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.
We will not be liable for any reason if the Electra website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the website.
Electra does not guarantee that all goods presented in the web shop are in stock at the time of your order. In the event that goods are unavailable, Electra will contact you at short notice by phone or by e-mail. Electra cannot guarantee that the content of the Website is free of inaccuracies or typographical errors at all times. Neither can Electra guarantee that all information is up-to-date.
The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.
We feature products that have been carefully selected for sale on the electra.ie website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
Electra may, at any time, amend the content of the Website. Although Electra aims to display correct information, descriptions, images and pricing on the Website and web shop, errors may occur. If you have been charged the wrong amount in the web shop, you will be given the option of placing a new order at the correct price or canceling your order. Electra, however, reserves the right to cancel any order prior to dispatch should Electra deem that the price is incorrect. In such case Electra will notify you by phone or by email. If Electra is unable to contact you, your order will be automatically cancelled. Electra cannot be held liable for any damage caused by using the Website or, for that matter, not being able to use the Website. Electra cannot guarantee problem-free, uninterrupted, and secure access to the Website at all times.
Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trademark, design right or copyright of the electra.ie website.
You may purchase goods on the Website for personal use only and not for resale. By placing an order on the Website you certify that you are purchasing goods for your own personal use and not for resale and that you accept our Terms and Conditions. Electra reserves the right to refuse orders for any reason without explanation.
All personal information provided will be handled with the utmost care. The information that Electra stores will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering on the Website, you may opt to not receive any further commercial information from Electra. If you wish to end your subscription, you may make the changes in your account settings or send an email to email@example.com. State your name and email address and a short description of the matter in the email message. For security reasons, Electra does not store any payment information in our database.
The Website may contain links to other websites beyond our reach. Electra cannot be held liable for content or privacy policies of such sites.
In case of Force Majeure, Electra’s obligations will be suspended. The contract between you and Electra can, in any such event, be partially or fully terminated by yourself or by Electra. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Electra will however attempt to resolve all issues in a timely manner.
Electra reserves the right to limit the quantities of goods that it supplies, and/or to refuse any order that is unusual or placed in bad faith. In addition, Electra reserves the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order of for any other reason.
All prices of goods on this Website are stated in euro and are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of upload. They do not include the charge for delivery.
Prices may change and offers may be withdrawn at any time.
Electra endeavors to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and goods may be mis-priced. If the goods’ correct prices are lower than the prices stated on the Website, subject to Electra’s right to refuse an order, Electra will charge the lower amount and send you the goods. If the goods correct prices are higher than the price stated on the Website, Electra will, at its sole discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. Electra will not be obliged to supply goods at an incorrect price. If Electra has taken an advance payment in circumstances where pricing information is incorrect, Electra shall endeavor to refund the payment taken as soon as possible if the goods have not been shipped.
Electra may vary the prices of goods listed on this Website at any time and without any notice but such changes will not apply to goods in respect of which you have been sent a Dispatch Confirmation.
Please note that in some countries additional duties, taxes, fees, or similar charges may be payable to your national and local tax authorities on receipt of your delivery or in connection with your order, including without limitation, sales, use, excise, import, or similar taxes or duties. You will be sole responsible for payment of any such duties, fees, and taxes. Please note that Electra has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. Electra will not be liable for any breach by you of any such laws.
Delivery is made as long as stocks last.
The order will be dispatched between Tuesday and Friday, excluding local and national holidays and festivities. Electra is not liable for unforeseen delays. Electra is not liable for unpredictable delays, notwithstanding that, except for cases of Force Majeure, the goods will be delivered within a maximum of thirty (30) days following the day after the submission to Electra of the order by the Customer. Unless otherwise specified in the order.
The goods are sent according to the overview per country (see section C 7) at both the cost and the risk of the customer to the delivery address given by the customer.
In case goods are shipped outside of Europe, costs of duty are to be affected by the receiver of the package.
If it is impossible to deliver the goods, the agreement is automatically dissolved. Electra shall notify the customer in writing before the aforesaid delivery period has come to an end. In the case of partial delivery, each delivery will be considered a separate sale.
Except if proof to the contrary is provided, Electra will have discharged its obligation to deliver as soon as the delivered goods have been offered to the buyer once. In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.
Australia / New Zealand: TBC
Goods purchased in the online shop may be returned, if the following requirements are met:
- the goods are returned within 14 days after the purchased goods were delivered
- the goods are unused and not damaged
- the goods are returned in the original packaging (including labels, accessories and associated documents)
Electra reserves the right to refuse to refund returned goods if the above conditions are not met.
Notify us by e-mail (firstname.lastname@example.org) of your wish to return goods
You will receive instructions and a return document via e-mail
Goods must be returned to Electra in perfect condition, including tags and attached seals, and accompanied by the return form.
All shoes can only be tried on a carpeted surface until you have decided to keep them. Shoes should be returned in their original, undamaged shoe box as this is considered to be part of the delivered goods. Please make sure to return the shoes and shoe box inside another solid carton box in order to not damage the original packaging.
Non-stamped shipments or COD shipments will be refused
After the receipt and approval by Electra, you will be sent a receipt confirmation by e-mail and your order will be refunded in due course
Please send return packages to: Electra – 12 Donnybrook Road - Dublin 4 – Ireland
Purchased goods can be exchanged within 14 days. Exchanges are only processed upon receipt of returned goods and are based on stock availability. Exchanges are shipped to you free of charge.
Your refund will either be credited to the original purchaser's credit card or as store credit to your online account.